Where did you ask for support? We have not seen anything in the "support-and-bugs" channel in our Discord. We have also not seen you ask for your accounts to be verified in the "account-verification" channel.
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P.S. There is a reason we don't just automatically let people with the same IP addresses and accounts with no history at all play without question - STARBITS would be farmed to death and that would be the end of the game for everyone.
You could at least try digging down into the subnet masking IPs. No other game has prevented us both from playing - only yours.
We asked about it in your official discord and the only answer we got was "sorry other people ruined it for you." What kind of support is that? And no, you won't see an account verification request, because you've been rude as hell throughout this problem and neither of us wants anything to do with your buggy crap anymore.