Dear HIVE Community,
it has been a long time since the last update, but we have been very busy onboarding 100+ daily user over the last year.
A lot of improvements have been made under the hood and the user interface regarding your valuable feedback. Thanks for this!
State of Onboarding
Recap
In order to be able to create new accounts on scale we always relied on supporter who got a lot of HIVE POWER and therefore able to provide us with account creation tickets -> detailed post.
A big shout-out to @cardboard who supports us and provides hiveonboard.com with account tickets since day one! Without him, we wouldn't have seen such a user growth, like we see today!
What's happening?
Over the last few month we saw an increased demand of new accounts, which were created using @hiveonboard.
In numbers we currently see a demand of 200-300 verified accounts daily.
At the same time more people are claiming account tickets using their HIVE POWER and spending RESOURCE CREDITS. When there is an increased demand on those tickets the HIVE protocol automatically adjust the required RC for each ticket, which results in less new tickets for us available.
In other words:
Since it's becoming more and more expensive to obtain account creation tickets, we currently spending more tickets than we can create - which ultimately to a supply problem sooner or later.
Consequences
If our supply of account creation tickets reach 2500 or less, hiveonboard.com will ask new customer to "check back later or use signup.hive.io for other account creation options".
VIP tickets will still work since we use our last reserve of tickets to fulfill this account requests.
Looking forward
If you are a whale, want to support us and don't mind to run a creator--api node app on a server, reach out! Requirements would be at least about 500k HP or 50k account creation tickets.
As always we are happy for any feedback.
Very few would have that 😀
just love the way this feels
I could manually create about 40 accounts. Too bad we can't delegate RCs or account creation tokens yet. I can send some HP delegations your way, although it wouldn't be much.
super sad that this is still not available. a pool where you could delegate account tickets to would be optimal
@howo is working on RC delegation so it will be possible in the near future.
Thanks for the offer.
Setting up the server and backend is pretty much overkill for small amounts of tickets. I agree transferable tickets would make a difference here.
As far as I remember devs voted against this feature because it would create incentives for selling those tokens and even more people would (auto) claim those tickets.
Yes exactly.
No mention at all of the fact you automatically set yourself as a beneficiary on all new accounts you create. Are you not making enough commission to cover the extra cost? If not, might I suggest you give your new-sign-ups some delegated SP. No new account can do anything more than one post before they get the dreaded message appear. Then they have to wait to get paid on their intro-post (less your commission) and by this time, they've got bored.
The whole process of account opening is still flawed, especially with new users being shadow taxed.
I can tell you that voluntarily 1% provider fee doesn't nearly cover the operational cost of running the service. In fact, the service requires both investments of my personal time and money in order to exist.
Regarding your point the process is flawed, I frankly disagree:
The open referral system was designed to encourage people to refer new accounts to HIVE. These referral accounts are responsible for supporting the user in terms both SP and help getting started.
Many frontends like @hiveonboard or @peakd pushed the idea even further and created user interfaces for referrals who may track their referred accounts and one-click delegate SP to them.
There are even two open source bots out there (from which I know) where this process can be automated.
I would suggest to learn more about the design of Open Referral System first and make proper suggestions how to improve it instead of making false accuses.
That's the difference between constructive and destructive criticism.
@leedsunited
The idea was to connect 4 parties
Perhaps @peakd did not at first do an amazing job at indicating the beneficiaries to people at the beginning we perhaps wrongly assumed they would check the beneficiary indicator while writing a post where they could change things. But it does now show them when they start a post.
Also we have always gave them a way to remove automated beneficiaries from their account and have recently made it easier for them to find this setting.
New users agreed to use a service (hiveonboard) that paid for their account in return asked for something that likely will NEVER pay back what hiveonboard facilitated at 1%. All the while never forcing it upon them (because that's not possible on blockchain) but we also gave them an interface to change it at will.
Also @peakd accepts that our relationship as a referrer to people who come to the site without another referrer hasn't been a perfect relationship... we provide a nice site for them of course but as a referrer we are hoping to help them more by providing a delegation system. But it's a lot of work and still not done.
@peakd where did you get the mandate to charge tax on new accounts or can anyone make decisions like this in decentralised social media?
Anyone with an ability to code and enough money to buy the biggest stake can do anything they like? Is that how it works?
Every single user who signed up, agreed to the terms of service with enabling the checkbox "I agree to the Terms of Service". If you disagree after the fact, that's your personal problem.
Again I would like to ask you to contribute in a constructive way and maybe make suggestions how to improve the referral system.
It says 'proposes' not 'will', it also says that you need to agree to this or no account and then in the final paragraph threatens the user if they dare to cancel the beneficiary.
It's disgusting. Seriously. You should be ashamed.
As for making suggestions. Pointless, like many here , you just want suggestions that reinforce you, not oppose you .
Downvotes? Lol...
I cannot onboard a friend even through a referral method it says out of tickets trying the signup.hive.io does the same thing to what is going on is the signup process over-utilised or broken or something?
the 3rd party system ran out of free-account tokens offered to them by large users. It happens from time to time.
Ouch, the truth can hurt.
!popcorn
Ouch, the truth can hurt.
!popcorn
Hi,
What's happening with this project, please?
Who is current community handling onboarding?
Current sign up (free version) keeps saying no tokens to sign up... more info appreciated, please.
With the new hard fork in place and wrinkles ironed out, would it be helpful if people like me directly delegated some RCs to your account to help with onboarding?
Hey @jacobtothe74 thanks for reaching out!
We have already implemented auto delegation of RC worth of about 10 HIVE to each new account for a week. So this mechanic is already in place, haven't announced it yet.
Bad news is, that RC delegated to us can't be re-delegated by us to new accounts, so it wont help but thanks a lot for asking :)
So old-fashioned HP delegations can still help?
Good question. I don't know the answer yet, but will forward it.
Keep u updated.
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STOPCheck out the last post from @hivebuzz:
Im not a whale, but I believe I should help out, what can non whales do?
I am newbie, this post provides a lot of useful information
Do you know when the service will be available again? We have some new users in Vienna who want to create an account with @hiveonboard. Would be great to hear how we can help to solve the problem.
@cryptocharmers This probably answers my question about why the my referral link doesn't work. @hiveonboard any update on if the non-VIP referral links will work again in the future?
just new to this.
I'm onboarded or not? I mentioned @cleanplanet in my post but not notified them in notification section that means....?